Code Red Dispatch:
Insights and Stories from the Frontlines of Emergency Response
Dispatch Superheroes: Prioritizing Health and Wellness in the 911 Center
911 dispatchers are the backbone of emergency response systems across the United States, serving as the critical first point of contact for people in crisis. Their jobs are stressful, and the situations they face on a daily basis can be traumatic. It's no surprise, then, that dispatcher burnout rates are high, and that many dispatchers suffer from physical and mental health issues as a result of their work. That's why it's crucial to prioritize health and wellness within 911 centers, to support the well-being of the people who support us in our most vulnerable moments.
911 Heroes: Saving Lives One Call at a Time
911 professionals are always there, 24 hours a day, 7 days a week, saving lives one call at a time. They work tirelessly, even on holidays and weekends, to be there for people during the worst moments of their lives. When people call for help, 911 professionals are always there to answer.
Despite the essential nature of their work, 911 professionals are often underappreciated and misunderstood. In some states, they are still classified as "Office and Administrative Support," which does not accurately reflect the nature of their work. They are also underpaid, understaffed, and overlooked.
Teaching Children How to Call 911: A Life-Saving Skill
Teach your child their full name and address
Explain when to call 911
Show your child how to call 911
Practice calling 911
It is important to prevent children from playing with outdated mobile phones since they can still make emergency calls even if there is no active cellular service on the device.
